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Frequently Asked Questions |
- How do I place an order at Accent The Party?
When you have decided on a favor that you'd like to purchase, click on the Add To Cart button. This will store your choice in your Shopping Cart. If you would like to buy more than one of your choosen item, type the number in the Quantity box of the Shopping Cart and click on Update Total. If you would like to remove an item from the Shopping Cart, click your cursor on the grey X Box next to the item. If you would like to browse for more favors, click on More Shopping. Any items you currently have in your Shopping Cart will remain there until you decide to purchase them and check out.
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- Confirm Your Delivery Information
Please make sure your shipping address is correct and that you have chosen the desired shipping method.
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- What Information Do You Collect From Me?
When you make a purchase with Accent The Party, you submit your name, email address, and delivery address. This information allows us to fulfill your orders and to contact you should the need arise.
Information gathered on this site will only be used for delivery of your items. We may need to share your name and address with vendors in order to have specialty items delivered directly to you. Your information will NEVER br made available to third party companies other than those directly involved with delivering your items and NEVER sold to mailing list distributors.
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- What Methods of Payment Do You Accept?
We accept Visa, Mastercard, Discover. Please be advised that your check must clear first before your order is shipped.
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- Is Shopping On Your Site Secure?
Yes of course!
Our site is 128-bit encrypted using SSL protection, this makes your account details safe and secure. All credit card information is processed through our secure, fraud resistant payment gateway and no credit card information is ever stored in our site database.
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- How Long Does Delivery Take?
You may select an option of delivery (Standard, 3-day, 2-day, or overnight). You have the option of having it delivered Express in 1-2 days in the 48 State Continental America or take the default cheaper option and receive the goods in 4-10 days in Continental America. Delivery times are based on how long it takes after it leaves our hands. The time it takes to process the order, usually 1-3 days, should be added to the delivery time. Longer processing times, for personalized items and such, will be shown in the items description.
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- Will I receive an email confirmation of my order and tracking information?
Once your order has been processed and is ready to be shipped from our facility, Accent The Party will send an email containing UPS delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information.
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- Do You Ship Internationally?
At this time, Accent The Party only ships within the US.
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- What if my package does not arrive in time due to a UPS delay?
Accent The Party cannot be liable for delays in delivery due to weather, or other unforeseen problems. Please choose the appropriate UPS shipping method during check out and, if possible, allow extra time to help avoid these issues.
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- Returns
Some occasional damage is inevitable. We will issue credit or send you replacements, but please allow enough time to receive the replacements via UPS ground service. We cannot be responsible for any air charges necessary to get you the replacements in time for your event
If you need to return merchandise for any reason (for example, the affair gets canceled), we will take back the merchandise up to 30 days after the date that we ship it. We do not accept returns of individual pieces or partial orders - NO EXCEPTIONS.
The merchandise must be in the original condition and packaging, so that we can put it back in stock and re-sell it. We will credit you for the value of the merchandise (only-round trip freight must be at your expense). Sorry, but we cannot offer this service if the item has been discontinued, samples are available for the favor, or on any personalized items. This policy applies only to complete orders. We do not accept returns on individual pieces or partial orders.
You must request an RMA number from our Customer Care Center by submitting the form located at www.accenttheparty.com/returns. We only accept Return Requests via email as we do not record phone calls but we do save and document all emails. Once you have received your Authorized RMA, you must send your package back via UPS INSURED with your RMA number and with delivery confirmation receipt so that we can insure proper credit to your account. Unauthorized returns will be rejected and returned to the sender.
*** Cupcake Wrappers - There are no returns on cupcake wrappers.
*** Food items and personalized items are non-returnable - non-refundable as they cannot be resold.
*** Products whose item number begins with EE or PO - There are no returns or refunds offered on these items.
If you took advantage of our "free shipping" special offer, please note the original shipping costs will be re-applied to your order if you choose to return the merchandise and will be deducted from your refund.
Items whose product number begins with FC and then followed by 5 numbers have a 15% restocking fee.
Request for damages and returns must be submitted at www.accenttheparty.com/returns We must be notified first before returning any items and they must be submitted via email only as we do not record phone calls. We do however; save and document all emails. All claims for damaged, defective or missing product(s) must be filed with Accent The Party within 7 business days of receiving your order. Please email customer service department to initiate a claim. We only accept these request via email as we do not record phone calls; however we do save and document all emails. Please note that Accent The Party is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS). However, Accent The Party will be happy to assist you in filing a claim with the shipping carrier. The claim can take up to 10 business days and if approved by the shipping carrier, a refund will be issued. If the claim is not approved by the shipping carrier, no refund will be issued.
Should a Call Tag be issued to pick up items from you and the shipping carrier (ie, UPS, FedEx) is unsuccessful in doing so, you will be charged the full amount for that merchandise.
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- Damages
Request for damages and returns must be submitted at www.accenttheparty.com/returns We must be notified first before returning any items and they must be submitted via email only as we do not record phone calls. We do however; save and document all emails. All claims for damaged, defective or missing product(s) must be filed with Accent The Party within 7 business days of receiving your order. Please email customer service department to initiate a claim. We only accept these request via email as we do not record phone calls; however we do save and document all emails. Please note that Accent The Party is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS). However, Accent The Party will be happy to assist you in filing a claim with the shipping carrier. The claim can take up to 10 business days and if approved by the shipping carrier, a refund will be issued. If the claim is not approved by the shipping carrier, no refund will be issued.
Should a Call Tag be issued to pick up items from you and the shipping carrier (ie, UPS, FedEx) is unsuccessful in doing so, you will be charged the full amount for that merchandise.
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- How Do I File For A Claim for Missing or Damaged Items?
All claims for damaged, defective or missing product(s) must be filed with Accent The Party within 7 business days of receiving your order. Please email our customer service department to initiate a claim. We only accept requests via email as we do not record phone calls but we do save and document emails. Please note that Accent The Party is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS and Fedex). However, Accent The Party will be happy to assist you in filing a claim with the shipping carrier.
Non-personalized products whose product code starts with the following prefixes will be subject to a 20% restocking fee for all returns:
WS
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- How Do I Change or Cancel My Order
You may change or cancel your order as long as the order has not been processed and shipped. For all personalized items, once the order has been submitted, we do not allow changes or cancellations to be made if it is already in processing status with the printer. This also applies to all custom items.
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- Can I see a proof of my order?
We do not provide proofs for stock designs on our web site. All web images are representative of the finished products.
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- What About Sales Tax?
Accent The Party charges 7% sales tax for the State of Florida.
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- Chargebacks and Returned Checks
In the event of an invalid chargeback the customer will be held responsible for the total order price plus any fees assessed by the financial institutions involved including but not limited to a $25.00 dispute fee.
In the event of a returned check the customer will be held responsible for the total order price plus any fees assessed by the involved financial institutions.
By purchasing from Accent the Party you agree to these policies.
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- My Shipment Didn't Arrive in time for my Event
We are not responsible for missed events. Customers are responsible for reading the product webpage in it's entirety before purchase as processing time is stated on individual product webpages. Please allow enough time for processing and shipping before your event.
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